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Payment, Refund & Cancelation Policy

This is Liberty Insurance Brokers LLC’s policy for Online Payments, Refunds and Cancellations (“Policy”). This policy applies only to activities Liberty Insurance Brokers LLC (“Company”) engages in on its website, libertyinsurance.ae (“Website”) and does not apply to Liberty Insurance Brokers LLC activities that are “offline” or unrelated to the website.

How can you make Payments?

All payments in relation to any Services purchased through the Site must be paid in full immediately via the Site. Unless otherwise provided for, all payments are required to be made by using a credit card accepted by us at the time of purchase of the applicable insurance Service(s). Payments will be made in AED only.

You shall not be entitled to set-off or withhold payment of any amounts due for any reason whatsoever. Any purchase of the Services made by you through the Sites constitutes irrevocable authority for Liberty Insurance Brokers LLC to obtain authorization and/or payment on your credit card or charge card. It shall be your responsibility to retain a copy of transaction records as well as a copy of the Terms and Conditions.

How will you get Payment Confirmation?

The Website user will receive payment confirmation by email on the email address given at the time of order, through a notification sent through email. The confirmation will be sent by the Company after the payment has been processed as soon as practically possible.

How will your Insurance Policy be delivered?

Upon receipt of all payments due, all documents relating to insurance products or services as purchased by you, including the policy in relation to the Services itself, shall be delivered to you exclusively by e-mail. Client can collect the hard copy from Office of Liberty Insurance Brokers LLC.

What is the process of Cancellation & Refund?

All purchases made through this platform shall be legally binding. Purchases may be cancelled by the Purchaser only in specific circumstances, as set out in the Terms and Conditions pertaining to each individual Service. Free cancellation within 24 hours is available prior to policy issuance. Refunds will be done only through the Original Mode of Payment. Refund cannot be paid after policy issuance.

Where is the Jurisdiction and Governing Laws for this policy?

These Terms and Conditions are governed by and are to be interpreted in accordance with the laws of the United Arab Emirates and in the event of any dispute arising in relation to these Terms and Conditions, the courts of the United Arab Emirates shall have exclusive jurisdiction over any such dispute.

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